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SHIPPING INFORMATION

CASH ON DELIVERY

FREE SHIPPING

Thank you for visiting and shopping at CRUX Clothing PH. Below are the terms and conditions that make up our Delivery Policy.

1. SHIPPING COST
Shipping costs are free nationwide, except some special circumstances that the fee will be charged and the customers will be informed in advance.

2. SHIPPING TIME
We pledge to deliver the products within 7 days from the day the order is placed successfully.

3. TERMS OF DELIVERY
3-4 days if customers are in the city and urban area.
4-7 days if the customers are in the remote rural area.
Please note that the delivery time will be longer than expected during holidays or when disaster strikes.

We hope you understand this situation.
Customers are advised to check the products before paying in order that you can give timely feedback if there is any mistake.

If the products are damaged in transit, our shop will be responsible for sending you a new package (same products). You just need to return us the damaged ones.

During periods of high order volume, processing and shipping may experience slight delays. Kindly allow extra days for transit and delivery. If a significant delay occurs with your order, we will notify you promptly via email or mobile number.

Delivery Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cruxclothingph@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cruxclothingph@gmail.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cruxclothingph@gmail.com.

Return Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cruxclothingph@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cruxclothingph@gmail.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cruxclothingph@gmail.com.

Return Policy

1. THE INFORMATION WE COLLECT
We will collect information about you when you place an order on our website. When you fill your personal information to make a purchase, you will be required to enter the following information: your full name, a phone number and a valid address. You can still access and browse our website without giving your information.

2. WHAT DO WE DO WITH YOUR INFORMATION?
We pledge that we only use the information we collect for
specific purposes: Call to confirm information for the delivery:
improve the customer care service and research the market.

3. COOKIES
Cookies are a small piece of data sent and stored on your
computer by the web browser while browsing a website. Cookies allow the website or the provider's system to identify your browser and store certain information. We use cookies to understand and store your activities in order that we can meet your needs in the future access.

4. DO WE GIVE YOUR INFORMATION TO OTHER PEOPLE?
We pledge not to sell, trade or use any other forms of commerce to customers' personal information. We collect your information for the only purpose of providing after-sale service to customers. We may be required to disclose personal information of customers in special circumstances related to law or when they violate our Terms of Service.

Privacy Policy